Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Roomcape website, applications, products, and services (collectively, the "Services").

By accessing or using the Services, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not use the Services.

Roomcape provides software and technology services designed to help hospitality businesses manage hotel operations, reservations, guests, properties, workflows, and related operational activities.

The specific features available to you may depend on your subscription, account configuration, workspace, or plan.

Roomcape may introduce, modify, or discontinue features from time to time.

Certain features require you to create an account.

You agree to:

• Provide accurate and current information
• Maintain the confidentiality of your login credentials
• Keep your account information up to date
• Use your account only for authorized purposes
• Notify Roomcape if you believe your account has been compromised

You are responsible for activities performed through your account unless caused by a security issue attributable to Roomcape.

Organizations using Roomcape may create workspaces and invite employees, contractors, or other authorized users.

Workspace administrators are responsible for:

• Managing users and access permissions
• Maintaining accurate workspace information
• Configuring the Services appropriately
• Ensuring authorized use of the Services
• Managing information submitted to the workspace

Roomcape may provide administrative controls to help customers manage access and permissions.

Customers may submit information to Roomcape through the Services, including hotel, property, reservation, guest, employee, and operational information.

Customers retain responsibility for the information they submit and for ensuring that they have the necessary rights, permissions, and legal basis to collect and process that information.

Customers must not use the Services to collect or process information in violation of applicable laws or regulations.

You agree not to:

• Use the Services for unlawful purposes
• Attempt to gain unauthorized access to accounts, systems, or data
• Circumvent security controls
• Interfere with the operation of the Services
• Introduce malicious software or harmful code
• Abuse or excessively burden the Services
• Reverse engineer the Services except where permitted by applicable law
• Copy, modify, or redistribute the Services without authorization
• Use the Services to infringe the rights of others
• Misrepresent your identity or authorization
• Use the Services to facilitate fraudulent or harmful activities

Roomcape may restrict or suspend access where reasonably necessary to protect the Services, users, or other parties.

Certain Roomcape Services may require payment of subscription or other fees.

Where applicable:

• Pricing and billing terms will be presented before purchase.
• Subscription fees are based on the selected plan or agreement.
• Customers are responsible for providing accurate billing information.
• Fees may be subject to applicable taxes.
• Subscription terms may vary depending on the applicable plan or agreement.

Additional commercial terms may be provided in an order form, subscription agreement, or other written agreement.

Roomcape may offer free trials, promotional access, or evaluation periods.

Unless otherwise stated:

• Trial access is provided for evaluation purposes.
• Certain features may be limited during a trial.
• Roomcape may modify or discontinue a trial or promotional offer.
• Trial accounts may be subject to separate conditions communicated at the time of registration.

Roomcape may integrate with third-party services, including payment providers, channel managers, communication services, authentication providers, and other software.

Your use of third-party services may be subject to their own terms and policies.

Roomcape is not responsible for the availability, functionality, or policies of third-party services.

The Services, including software, interfaces, designs, trademarks, logos, documentation, and other materials provided by Roomcape, are owned by or licensed to Roomcape and are protected by applicable intellectual-property laws.

Except as expressly permitted under these Terms, you may not copy, modify, distribute, sell, license, reverse engineer, or create derivative works from the Services or related materials.

Customers retain their rights in content and information they submit to Roomcape.

By using the Services, you grant Roomcape the permissions reasonably necessary to host, process, transmit, display, and otherwise handle that content solely for providing and improving the Services and fulfilling applicable contractual obligations.

Roomcape aims to provide reliable and continuously available Services but does not guarantee that the Services will always be:

• Available
• Uninterrupted
• Error-free
• Free from defects

The Services may occasionally be unavailable due to maintenance, upgrades, technical problems, security incidents, or circumstances beyond our reasonable control.

You are responsible for maintaining the security of your account credentials and authorized devices.

Roomcape implements reasonable security measures but cannot guarantee that unauthorized access, security incidents, or data loss will never occur.

You should promptly notify Roomcape of suspected unauthorized access or security incidents involving your account.

Roomcape may suspend or terminate access to the Services where reasonably necessary, including when:

• These Terms are violated
• The account is used for unlawful or harmful activities
• Fees remain unpaid where applicable
• The account presents a security risk
• Required by law

Customers may terminate their subscription in accordance with the applicable subscription or commercial terms.

Upon termination, access to the Services may cease and customer data may be handled according to the applicable agreement and Roomcape's data-retention practices.

To the maximum extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.

Roomcape does not guarantee that the Services will meet every specific business requirement or that all information generated through the Services will be complete, accurate, or suitable for every purpose.

Roomcape provides technology and software tools and does not provide legal, accounting, regulatory, hospitality, safety, or other professional advice.

To the maximum extent permitted by applicable law, Roomcape will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the use of the Services.

Any additional limitations of liability applicable to a specific customer may be established in a separate written agreement.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Roomcape and its affiliates, officers, employees, and service providers from claims, damages, liabilities, and expenses arising from:

• Your misuse of the Services
• Your violation of these Terms
• Your violation of applicable law
• Your infringement of another party's rights
• Content or information submitted through your account

Roomcape may modify, improve, replace, or discontinue portions of the Services from time to time.

Where reasonably appropriate, we may provide notice of material changes.

We may update these Terms from time to time.

When we make changes, we will update the Last Updated date at the top of this page.

Your continued use of the Services after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

These Terms will be governed by applicable law, subject to any mandatory legal requirements that may apply to you or your organization.

Any dispute arising from these Terms or the Services will be handled in accordance with applicable law and any applicable written agreement between you and Roomcape.

If you have questions regarding these Terms or the Roomcape Services, please contact us through the contact information provided on the Roomcape website.